All individual orders from The New Hope Workshop will be shipped for a flat rate of $8 for standard shipping within the United States. Orders will ship within 2-3 business days. Once your order is fulfilled and shipped, you will receive a Shipment Notification and tracking number.
It is our goal to ensure you have bags and products that you love!
If you would like to return/exchange your product, please email firstname.lastname@example.org. To help us serve you best, please include the order number, items you wish to return/exchange, and information about the reason for your return/exchange. Customer feedback is very important to us and helps us grow as an organization!
If you want to exchange your bag for something different you can ship your return to us and we will make sure you get you a new bag that you love! We don’t provide return shipping labels or cover the cost of return shipping but in the case of an exchange your new bag will come back to you at no additional cost.
We kindly ask that returned and exchanged products are sent back in their original condition - unused, clean, and with tags still on.
Thank you for shopping with us, supporting our artisans, and helping us rescue girls through your purchases!